I could be wrong. Yeah, it’s unusual, but true.
It had become obvious something was not right with our Fleetwood Discovery’s steering. Traveling in the Appalachians for a few days made it abundantly clear – though not in a good way. Ray is pretty good driving it, but he admitted it’s a high concentration job that requires constant focus. I tried it once and said, “never mind, “ but it has galled me that I’m not comfortable taking the wheel. After all, I drove for a living half my life and I can usually drive anything that rolls.
In West Virginia, after miles of construction zones with narrow lanes, we’d had enough and decided to get to a Freightliner Certified Service Center, find the problem, and -whatever it was- get it fixed. We called Freightliner and were surprised to find several nearby service centers. First, in South Charleston, the shop manager told us to take it to West Virginia Spring and Radiator for front end work. We didn’t understand WVSR is owned by the same firm, Matheny Motors, which owns the Freightliner dealer, so got cold feet about taking it to a non-Freightliner Service Center for something as crucial as the front end. We opted to call Matheny Motors Freightliner in, of all things, the tiny town of Kenova, WV. The guy we talked to was friendly and said sure, we could bring it in that afternoon. That was a surprise.
Because it’s the way things go with RVs, as we started to leave Huntington/Fox Fire KOA, a “low water” warning lit up when Ray cranked the engine. Well, all the more reason to get things addressed. We added water and proceeded the short distance to Kenova. As I was following in the car, I saw water leaking out of the RV, but thankfully, he didn’t get a warning light and we made it to Kenova without incident.
We were pleased to be finally addressing something we should have addressed 4 or 5 thousand miles ago. One of us wasn’t pleased for long.
First, they wouldn’t let us stay in the motor home while they looked at it, (like they did at Tom Diehl Freightliner in Jacksonville, FL) and secondly, they wouldn’t let us bring our cat and dog inside the lounge. It was hot and sitting outside without air conditioning wasn’t feasible for our old dog. As for the cat, “meow, MEOW, Mrrow,” she said, which means, “if you think I’m coming out from under this sofa without a fight, you’ve got another think coming, lady.” Our part-Siamese cat is very good at making her desires and dislikes known and we have the bites, scratches and shredded rugs to prove it. Well, she doesn’t scratch me anymore since I unceremoniously launched her across the room with a cuffing when she once attacked me savagely. Everyone else is fair game, though, and she routinely plots and carries out kill strikes on the dog, Ray and Ethan.
We dug her from under the sofa, and then with poor Teddy, our 14-year-old neurotic Bichon Frise, put them both in the car. The car is their least favorite place to be. The cat loses so much hair it looks like it’s snowing. The dog usually becomes ill. Oh, fun. Anyway, I had to sit in the car with them with the air conditioner running (good thing it’s a hybrid and only starts the motor when the battery needs charging). I tried to drink coffee, but cat hair kept getting in my coffee or going up my nose. Really.
We told them not to do any work without first giving us an estimate. The estimate was $1800. It needed a drag link and an alignment. Labor was the biggest factor. It also needed a new water reservoir tank because the old one was cracked from dry rot (don’t buy a motor home if it sat unused for a long time, but that’s another story). The estimated time to finish the work was sometime between Friday and Tuesday, depending on how soon the parts arrived and whether they got “really busy with trucks”. It was Wednesday.
The worst part, though, was that we couldn’t stay in our motor home and would have to go a hotel. They told us we could stay in it if we wanted, but they would have to lock us in their compound – because their usually automatically opening gate was on the fritz and they were using a massive dump truck to secure the compound. Being locked in wasn’t an option for us. Or, we could take the motor home to a campground, stay in it, but have it back very early the next morning – like 7:30 or some other ridiculous time. I don’t do mornings well, and I couldn’t imagine moving out with the dog and cat at 7:30 a.m. Someone would get hurt.
None of it sounded good to me, especially since no matter what, I would be in the car all day with the animals, and maybe more than one day. So, we decided to get a hotel which allows pets, leave the motor home, and Ray could go in the a.m. to see what the story was on the rig.
Now, I hate hotels except maybe for the Ritz or something like that. No, not even that. I especially hate hotels which allow pets. They charge exorbitant pet fees, put one in a usually smoked in, peed in, often flea infested, “pet room.” Yuck!
However, the drag link issue could be a serious one, since it could fail us in a sudden event on the highway. And the motor home won’t run well without the prescribed amount of water and antifreeze, and won’t run at all if the reservoir fails totally and the water escapes.
Well, dang it. We went to a hotel. I hated every second of it and had a mini-breakdown once we were there. True to form, the pet rooms weren’t the nicest. Heck, the whole hotel (the only one for miles which took pets) wasn’t one I would normally have chosen. I was afraid of the bedspreads and afraid to lie on the pillows. I searched feverishly for bed bugs, found a hair on a bath towel that didn’t belong to any of us, and generally went into wacko-crazy lady obsessive compulsive mode. I wanted Lysol. No, I wanted to leave!
“I want to go home and I want to stay home! I don’t want to do this anymore!” I told Ray.
I guess I got on his last nerve, because he retorted, I thought rather grumpily, with, “you don’t have a home.”
I begged Ray to go there the next morning and tell them we wanted our motor home. I shared my concerns with my favorite RV face book group, Living the RV Dream, from my agitated perspective, and many agreed that this service center didn’t seem concerned about getting us back in our motor home or quickly back on the road. I showed Ray the responses. “Either Friday or Tuesday,” I kind of’ yelled. “I’m not staying in a motel until Friday and certainly not until Tuesday”! I may or may not have said something about taking the car and leaving my dear husband, the pets, and the motor home in West Virginia.
But Ray, ever the cooler head, just went to sleep on the bed used previously by unknown occupants and told me we’d see in the morning. I spread a towel, (they disinfect those, don’t they?) on a pillow and finally fell into an uneasy light sleep.
Ray left for Matheny Motors without waking me. He was back in an hour and said he told them not to start work on it unless they could have it done at the end of the day. He was firm and they agreed. No more hotel nights. He assured me they’d get us out that afternoon. I made it abundantly clear to my dearly beloved that I would not be spending the day in the car with the animals. He and Ethan agreed we would take turns.
Well before closing time, we had an invoice for $200 less than the estimate. But the water reservoir hadn’t come in with the drag link. They had lubricated the rig, the drag link was replaced, and an alignment was done. The front alignment was ok, but as we suspected, the rear alignment was way off and was the reason I’d noticed the motor home didn’t seem to track exactly straight when I was following it. It was so bad some kind of washers had to be removed and re-welded.
We drove only a few miles down the road before Ray declared it drove like a new motor home. I only wish we had addressed it sooner. Interestingly, several people, including our dealer, told us the loosey-goosey steering was normal, because “it’s an older motor home.”
Don’t let anyone tell you that! It is not normal. If it’s hard to drive, there is something wrong and you need to find a Freightliner dealer like Matheny Motors, with front-end specialists willing to dig deep and take all day, if necessary, to diagnose the problem. I now feel like an idiot for fussing about the diagnosis time. If it really had been a week in the shop, it would have been worth it.
Usually, my assessments about places with which we do business are accurate, and usually, too, Ray goes along with me because I’m a pretty good (cynical, skeptical) judge of such things. I must have been having a bad day, because I couldn’t have been more mistaken about Matheny Motors. The unwillingness or inability to commit to a time to have the work done was a red flag for me. I wanted to bolt after that and many RV friends agreed. (Sorry, guys, I led you astray). It turned out that the time frame was negotiable.
Ray was right this time, but I’m only admitting just this one time. I’ve tried to teach him to just listen to me and everything will be fine, because I’m always right. But he hasn’t gotten that down pat yet. In this case – just this ONE case – I’m glad he hasn’t.
After getting our “new” motor home back, we went about 20 miles down the road to the next KOA. The next day, we wondered if our water reservoir had come in to Matheny’s. We called David, who said it had. After a short discussion with him about whether or not we could install it ourselves, we decided to go back and see how difficult it would be to do. Driving 600 miles with a crucial part of the cooling system cracked was not appealing. David said, “come on back and get it and if you want to do it here and you have trouble, we’ll help you.” He added that they’d had a bunch of trucks come in, so they were very busy, but they’d do what they could for us. Now, that impressed me.
David and another technician whose name I didn’t get, carried our new water reservoir out to us. We had the back open and were surveying the situation. It looked a little scarier than I expected. The guys said they had all the necessary tools and if we needed a tool, they’d loan it to us. Again, I was impressed with the service and the helpful attitude.
We hadn’t started, other than to clean up the ledge behind the motor so we could get to the job without getting filthy, when David reappeared. He had good news! Jeff, the general manager had said the guy who worked on our motor home the day before could take time to install our new water reservoir as soon as he finished the job he was doing. Whoopee!
As it turned out, getting the old one off was quite a chore, it had many cracks, and the tech sure earned his money.
Despite my initial misgivings, Friday afternoon we were happily on our way in our “feels like new” motor home, and with a brand new water reservoir to boot. This business of addressing and fixing stuff and enjoying the relief it brings could be habit-forming.
I would highly recommend Matheny Motors in Kenova, West Virginia, or any of Matheny’s locations. They take very good care of business. Their techs know what they are doing.
The only downside, and we told them this, was that they aren’t what Freightliner calls “an Oasis Center,” so they aren’t set up to handle full-timers. Hopefully, they will consider changing this. The lounge has a huge TV, big overstuffed recliners, free snacks, soft drinks, coffee, etc., and is extremely comfortable for working or relaxing. There is excellent free WIFI.
If only pets were allowed. We were told the “no pets” in the lounge rule came about because someone brought in a flea-infested dog and caused major flea problems in the lounge. They do ordinarily allow RVers to stay in their rigs overnight. Once the gate is fixed to allow ingress and egress, it won’t be a problem.
Not only would I recommend Matheny Motors Freightliner Service Center to others, but we would go out of our way to return to have our motor home serviced when we’re in this part of the country. Before we left, they felt like family, and they cared about our safety on the road. As much as I hated the night in the hotel, I admit it was worth it. Their work was great, their prices a little less than normal, and they gave us a price break on the labor they expended to replace our water reservoir. Even without the hookups and provision for pets for those of us who ply the highways full-time, I have no reservations in saying Matheny Motors certified Freightliner service is great.
Ask for David. He’s one of the good guys we too infrequently meet while obtaining services these days.